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Open metasui with clear Legal terms

metasui sets out the Legal terms behind account access, wallet records and policy requests before you enter the lobby.

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metasui Open metasui with clear Legal terms
CONTACT PATHS

Switch to the right Legal contact

A clear contact route helps when a Legal question concerns your account, wallet record or access status.

Account access When your phone check or login status blocks access, contact support through the account…
Wallet records For a DANA, OVO, GoPay or QRIS record that looks incorrect, send the transaction…
Policy requests Use the policy contact route when you need a copy, correction or explanation of…
DATA PRACTICES

Browse how Legal records are handled

Legal handling is practical: we separate account access data from wallet activity, retain records needed for policy and payment checks, and limit account changes to verified requests.

Account data

We use the account details you provide to create access, complete phone verification and connect your activity to the correct account. If a detail changes, contact us from the registered route so we can confirm the request before updating the record.

Cookies

Cookies can preserve your login session, language choice and page settings while you move through the lobby. You can manage or clear them in your browser, although removing session cookies may require you to verify your account again.

Account security

We treat phone verification as an account-security step, not as permission to request your wallet code. Keep login details private, check the address before entering them and contact support if an access attempt does not look like yours.

Retention

We retain account and payment records for the period needed to operate policy checks, resolve disputes and meet applicable Legal duties. A deletion request may not remove records that must remain connected to a DANA, QRIS or bank transfer entry.

Policy changes

When Legal wording or access conditions change, we place the current terms where you can read them before continuing. Check the policy page after a material account or payment change, especially if local law affects which services you can access.

Change requests

To request a correction, access copy or eligible removal, contact us with the registered phone number and a precise description of the data involved. We confirm identity first, then tell you the expected handling path and any retention reason.

Check common Legal questions first

These Legal answers cover the account and data questions you are most likely to have before opening access. They explain the local-law boundary, phone verification, payment records, cookies and requests for changes in direct terms. If your situation is not covered, contact support with the account step or transaction reference involved so we can point you to the relevant policy path.

Access depends on local law. You should confirm that the relevant services are permitted where you are located before opening an account. Our displayed lobby, payment choices and account path may change when a local requirement limits access or a particular service.

You can read the Legal notice on this page before opening an account and return to it whenever you need to check a condition. The notice covers account use, policy changes, access restrictions, data handling and requests connected to payment records.

Phone verification links an access request to the correct account and helps us identify an unapproved login or change request. We do not need your DANA, OVO, GoPay or QRIS password. Contact support if the verification step does not complete.

We connect DANA and QRIS references to the account ledger so we can check a receipt, resolve a status question and meet applicable record duties. Send the transaction reference through support; never send a wallet password or one-time code.

Yes. Contact us from the registered account route, identify the data or payment entry and state whether you want a copy or correction. We confirm your identity first and explain which records can change and which must remain for Legal or transaction reasons.

Cookies may keep your session, language choice and page settings available while you move between account pages. You can clear or manage them in your browser. If session cookies are removed, you may need to complete phone verification again.

Contact support with the exact wording, page location and account step that caused confusion. If the question concerns a bank transfer, virtual account, DANA or QRIS receipt, include its reference. We will explain the applicable condition and next request step.

Related Pages

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